Privacy Policy

This Privacy Statement applies to personal data collected, used and stored by CAHO having its registered office at G-100, Sector-44, Noida Uttar Pradesh-201301.

CAHO takes your privacy very seriously. We do everything we can to convey the information on our Platform with the greatest possible accuracy. This Privacy Statement explains the types of personal data we collect from and about you and how we use, disclose and protect that data as well as your ability to control certain uses of it.

What is personal data?

Personal data means information or pieces of information relating to an identified or identifiable natural person. This includes – but is not limited to – for example, your name, telephone number, address and e-mail address.

What personal data do we collect?

We collect personal data about you from a variety of sources, such as:

INFORMATION WE COLLECT DIRECTLY FROM YOU

This is the personal data you provide us when using our Platform, products and services. For example when you sign up to receive our newsletter, create an account or when you purchase a product or service from us. This type of information may include your name, e-mail address, user name, telephone number, age, date of birth, gender, user generated content, post and other content you submit to our Platform and any other information you provide voluntarily to us.

When you create a CAHO account, we may use device IDs, cookies, and other signals, including information obtained from third parties, to associate accounts and/or devices with you.

INFORMATION WE COLLECT FROM YOUR USE OF OUR PLATFORM

We may use cookies and similar technologies to collect information when you visit our Platform, use our online services and interact with our online presence. This type of information may include your type of browser or device, details of the web pages you have viewed, links you clicked on, your IP address, sites clicked on before coming to our websites and any other information you choose to share when using the “Like” functionality on Facebook or the +1 functionality on Google.

Lawful basis for processing

We only process personal data where we have a lawful basis for doing so, such as:

• Consent: you have given your consent to process your personal data for a specific purpose.
• Contract: the processing of personal data is necessary to meet our contractual obligations.
• Legitimate interest: we have a legitimate interest, as a non-profit organisation, to process your personal data. We will take due care to balance our interest against your right to privacy.
• Legal obligation: the processing of personal data is necessary to comply with the law.

For which purposes do we use your personal data?

We collect your personal data to provide you with the required services or information. The following are examples of how we may use the personal data we collect:

• Provide you with services and products that you request from us
• Communicate regularly with you to inform you about service updates, content, special offers that may be of interest to you
• Contact you if this is required to perform our services
• To inform you about changes in our services and our Platform
• Resolve user and/or product and services issues
• Anticipate and resolve problems with any goods or services supplied to you
• Improve your customer experience on our websites
• Do research and analysis to maintain, protect, develop and improve our networks and services
• Deliver customized content such as personalized information that may be of interest to you
• Participate in our online communities, including our social media channel/pages and blogs
• Store your preferences for future interactions and communications from us
• Create external marketing & analytics reports
• Prevent illegal activities, suspected fraud and potential threats to our network
• Analyse the characteristics of our customers at an aggregated level and customer utilization of our products and services in order to understand customer and market needs, to improve our existing products and services, to design new products and services and for business development

Will we share your personal data with other parties?

We may disclose your personal data to third parties if needed to provide the services and products available on the Platform, which third parties will process your personal data in conformance with this Privacy Statement. We may also disclose your personal data:

• To our affiliates or subsidiaries.
• If we are legally entitled or required to do so (for example, if required to do so by legal proceedings or for the purposes of detection and prevention of fraud and other crime or as part of a security audit).
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others.
• To any other third party with your prior permission to do so.

Your personal data may be transferred, stored and processed in India or any other country in which CAHO (or its affiliates, subcontractors or agents) maintain facilities. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement.

Newsletter

You can sign up to receive our newsletter via the Platform. If you do not wish to receive the newsletter any longer, you can use the unsubscribe link in every newsletter or the provided options in our settings dashboard.

How do we protect the personal data?

The collection, use and disclosure of personal data collected through the Platform is safeguarded by technological and organisational security measures with the objective to protect the personal data against loss, misuse and unauthorised access, alteration, disclosure or destruction. These measures are continually improved in line with technological developments.

We will not retain your personal data for a period longer than necessary to fulfil the purposes for which it was collected for, unless we have to keep it for legitimate business, tax or legal purposes.

Your privacy rights

You are entitled to know whether we hold personal data about you and, if we do, to have a copy of that information. Furthermore you can request us to access, update, delete or restrict the processing of your personal data in our records and/or inform us about any misuse of your personal data. You have the right to data portability and the right to withdraw your consent at any time.

Links to other websites

Our Platform may contain links to other websites. Please note that we are not responsible for the privacy practices of other websites. This Privacy Statement applies solely to personal data collected, used and restored in connection with the use of our Platform.

Changes of the Privacy Statement

This Privacy Statement may be changed from time to time. If we make any substantial changes to this Privacy Statement and the way we use your personal data, we will provide appropriate notice to you. Please check our Privacy Statement frequently to stay informed about how we use your personal data. The new Privacy Statement will be effective immediately upon posting. By continuing to access our websites or to make use of our products and services, you agree to be bound by the revised Privacy Statement.

This Privacy Statement was last updated on September 1, 2022.

How can you contact us?

If you have any questions or concerns about this Privacy Statement or your privacy, you can contact us at: info@caho.in